Digital Transformation
for Small Business

I had the pleasure of working with Norm on a project where he led operational changes for a growing business. He was highly professional and took a structured, effective approach to tackling challenges. Any business looking to systemise its operations or simply get things running smoothly should speak to Norm—whatever he does, he does exceptionally well.

After being away from Koste for three years, we needed assistance with delivering our software package, refining our office procedures and improving our onboarding process. The systems originally implemented by Myops had been neglected in my absence and required updates. Norm stepped in and got our software back on track, effectively communicating with programmers to ensure the project was successfully delivered. He also developed a structured onboarding system for new employees and transitioned our existing database to Hubspot, overseeing its seamless implementation. As a result, our business is now more streamlined and compliant. With our new automations in place, we're spending significantly less time on repetitive tasks, allowing us to focus on higher-value work.

Norm consistently demonstrates diligence and dedication to his work and clients. If you need something done—and done right—Norm is the person I trust.

Norman Robert provided great support to our firm from lots of aspects. He and his business associates are very hands on and professional. Will definitely recommend Myops to business who needs good marketing strategies and build solid customer relationship system. All the best to Norman and Myops!

Businesses make the fatal mistake of selecting technology and making their internal processes bend to the technology. Norm ensures the technology conforms to the improved business processes. His rapid understanding and extensive knowledge of business operations is only exceeded by his vast experience.

We were introduced to Norman Roberts of MyOps when we were reviewing standard recruitment software programs and comparing it with a CRM designed especially for our requirements. There were undoubtedly many time-saving processes that could occur with either approach, but it became quickly apparent that the available standard recruitment software programs currently on the marketplace would also leave much to be desired and still leave us with many time consuming chores and potentially expensive changes to meet our specific requirements. So we chose to develop a bespoke designed CRM system with Norm. During our discussions with him about our unique requirements, I observed Norm listening carefully as he designed a CRM for the business that would not only meet our needs, but he was also able to suggest other solutions and time-saving possibilities that we weren’t aware could be included. I could clearly see that when this project was completed, it would be a remarkable product and allow the business to free itself from the mundane chores of paperwork and compliance checking. Norm also introduced personalised business coaching and staff development programs to us. It is very obvious to me since we commenced the business coaching with Norm that there have been many positive changes in the business, including the director and myself, as we start to work less on the day to day duties and more on the business itself. The staff have clear guidelines, they are more settled and feel more valued whilst they are being coached in their current positions and role development in preparation of business growth. Norm has also been a great resource for us as we discuss ideas, concerns, staffing issues or any other business matter – it helps a great deal to talk options through and be provided with confirmation of our thought processes and/or be offered other solutions to consider. Ultimately for our business, the steps taken now with the CRM and the business coaching with Norm will make us stronger, and our mission, vision, ethics and values will remain the same no matter how far and wide the business grows.

Good to work with Norman.