Identify
MyOps starts with the end in mind, if you don’t know where you are going then how do you know when you have arrived? Distinguish the “nice to haves” from “must haves,” “goals versus guesses,” understand the “you” in your business and your desired outcomes.
Design
User Experience (UX) is something that MyOps believes you, your clients or your staff should not have to think about. Your systems, processes and technology should be so intuitive that you aren’t even aware you are using it.
Partnering
MyOps partners with you to ensure your business is tailored to exactly what you desire. MyOps helps you test, experience and modify your newfound business through professional project management and ongoing coaching/consulting.
About us
Norm Roberts is a Business Systems Strategist and Tech Integration Consultant, and the founder of MyOps Pty Ltd in 2017 — a consultancy built to bridge the widening gap between business owners and technology options.
With over 20 years of experience across executive leadership, commercial finance, operations management and digital transformation, Norm launched MyOps after witnessing firsthand how many business leaders felt overwhelmed by the sheer volume of tools, platforms, and solutions on the market. In an era of endless tech choices, “paralysis by analysis” had become a common roadblock to progress.
Rather than pushing a one-size-fits-all solution, Norm created MyOps to bridge the gap between business and technology — one that integrates people, process and technology and aligned to your individual goals.
Today, Norm is a trusted advisor to founders, business owners, and leadership teams across industries. His approach is pragmatic and people-focused — empowering organisations to modernise with clarity, confidence, and lasting impact. Under his guidance, MyOps continues to support businesses ready to evolve, adapt, and grow — not just with tech, but through it.
The Approach
MyOps empowers your business to achieve peak performance, sustainable growth, and a competitive advantage in today’s dynamic marketplace.
MyOps meticulously designs tailor made workflows to reflect user experience, recognising that a strong people centric focus is pivotal to organisational success and technological uptake both internally and externally.
Expertise
MyOps specialises in driving business transformation through business digitisation and enhancement of business efficiencies using streamlined operational work practices.
Services
Business Process Optimisation
-Workflow analysis & improvement
-Process automation solutions
-Efficiency consulting
-Standard operating procedures (SOP) development
Operations Management Consulting
-Resource and capacity management
-Risk assessment & mitigation strategies
-Performance measurement & reporting
Digital Transformation & Automation
-Implementation of cloud-based solutions
-Business software integration (CRM, ERP, etc.)
-AI-driven automation for repetitive tasks
-Data analytics & reporting dashboards
Workplace Productivity Solutions
-Task and project management systems
-Team collaboration & communication tools
-Remote work optimisation
-Workflow streamlining strategies
Systems & Technology Integration
-Custom software solutions
-API integration for seamless data flow
-IT infrastructure optimisation
-Cybersecurity & data protection consulting
Change Management & Training
-Employee training & onboarding programs
-Leadership coaching for operational success
-Change management strategies for digital adoption
-Continuous improvement programs
Compliance & Risk Management
-Regulatory compliance consulting
-Data security & privacy policy implementation
-Business continuity & disaster recovery planning
Custom Solutions & Advisory
-Tailored solutions for industry-specific challenges
-Ongoing support & advisory services
-Scalability planning for growing businesses
Testimonials
“Norman has a unique blend of business knowledge, Finance and Technology which is why we partnered to create Carelinq Connect, which is software designed to streamline the Aged Care students from RTO’s to gain industry experience. Unfortunately, Norm had to resign as COO and Director due to his workload however we are currently talking about partnering for other projects and would welcome the opportunity to work with him anytime.”
-Elise B.
CoFounder & CEO, Carelinq Connect
“I have known Norman for roughly ten years in the capacity as his property professional, managing his investment portfolio’s and friend where I have seen him move from highly successful senior corporate roles into IT and Operational consulting. He has many talents and a cross section of experience and would personally recommend anyone have a chat with him to judge for yourself.”
-David T.
Owner & Director, Hillsea Real Estate
“I would absolutely recommend Norm to any business wanting to streamline and automate their operations and technology. He consulted to my company Koste Tax for nearly a year in 2017-18 and was invaluable in solving our internal culture, staff, technology and operational issues at the time. This allowed us to build, scale and create our own software solutions for the Tax Depreciation industry.”
-Sean C.
Founder, Director Capal Tax Depreciation Software
“I first met Norm through the mortgage and finance industry back in 2003 at an event in Sydney, Australia. I have continued our personal and professional relationship since, which has spanned several industries and countries. Norm’s professionalism, ethics and willingness to put in the effort to get the job done for his clients and peers is second to none. I would recommend his professional talents to anyone looking to grow and scale their business.”
-Lee P.
Distribution Executive, Orde Financial
“I’ve been working with Norm on a specific program tailored to my company’s requirements for the last 7 months. Throughout this time Norm has interacted with 6 of my senior managers to understand the process of each department. Norm has then combined data from each department to achieve my desired outcome. It’s been a pleasure working with Norm, I’d recommend using his talents.”
-Jason D.
Founder & Director
“We have been trying to expand for several years but have continually been stuck in the day to day duties of working inside the business rather than working on business. Under your guidance, I’m finally seeing the business heading towards achieving my vision and overall goals. I walk into the office every day glowing, full of confidence. I feel empowered!….I put this down to your coaching.”
-Ben S.
CEO & Owner
“Norman was instrumental in assisting myself as the CEO and founder of my Wealth Management company through an extensive automation process lasting just over 12 months. He worked very closely with me understanding all of my goals and needs and exactly what I wanted to achieve automated all of our business, ensuring business continuity. I am now able to concentrate more on my personal life knowing the business is taking care of itself in the way I always wanted it to.”
-Keith K.
CEO & Owner
“Norm was amazing. We brought him in to assess the business as we were going through a period of rapid growth with a corresponding increase in staff. He assisted with the implementation of employee management processes, including staff performances and one-on-ones. Norm has been a great resource for the business and I particularly appreciated his coaching and mentoring.”
-Gail O.
General Manager, Nurse at Call
What’s In It For You?
At Ops, we don’t just implement tools — we build tailored technological ecosystems that simplify complexity, boost efficiency, and drive measurable results. Here’s how we help your business thrive:
Deliver a better customer experience from first contact to ongoing service. We help you visualise and optimise every stage of the client journey within your technology-based ecosystem, ensuring no lead or relationship falls through the cracks.Transform chaos into clarity.
Break down your business internally into manageable tasks, assign responsibilities, track budgets, and set dependencies — all from one central hub.
Keep your entire team aligned with live updates, shared communications, and automated notifications, updates and reminders. Collaborate in real time and eliminate communication gaps.
Free your team from repetitive manual work and concentrate that time on developing long lasting, deeper and loyal relationships with your clients. We design intelligent workflows that trigger actions based on activity, saving time and reducing costly errors.
Make decisions with confidence. Access dashboards and live real-time reports that keep you informed on performance, bottlenecks, and progress — anytime, anywhere from any device.
Grow without growing pains. Leverage templates, batch actions, and secure integrations to standardise operations, scale teams, and connect your existing tools into one powerful system. Ever wondered how to manage remotely? This is how.
We’re with you beyond implementation. MyOps offers ongoing support, updates, and guidance to ensure your technological ecosystem continues to evolve alongside your business needs — no one-off fixes, just lasting value.
“Tailored Transformation through operational and technological enhancement.”
-Norm Roberts, Founder