Norm Roberts

Founder

Founder 2017, Business Systems Strategist & Tech Integration Consultant

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Design

Partnering

About us

Norm Roberts is a Business Systems Strategist and Tech Integration Consultant, and the founder of MyOps Pty Ltd in 2017 — a consultancy built to bridge the widening gap between business owners and technology options.

With over 20 years of experience across executive leadership, commercial finance, operations management and digital transformation, Norm launched MyOps after witnessing firsthand how many business leaders felt overwhelmed by the sheer volume of tools, platforms, and solutions on the market. In an era of endless tech choices, “paralysis by analysis” had become a common roadblock to progress.

Rather than pushing a one-size-fits-all solution, Norm created MyOps to bridge the gap between business and technology — one that integrates people, process and technology and aligned to your individual goals.

Today, Norm is a trusted advisor to founders, business owners, and leadership teams across industries. His approach is pragmatic and people-focused — empowering organisations to modernise with clarity, confidence, and lasting impact. Under his guidance, MyOps continues to support businesses ready to evolve, adapt, and grow — not just with tech, but through it.

The Approach

Expertise

Services

Business Process Optimisation

-Workflow analysis & improvement
-Process automation solutions
-Efficiency consulting
-Standard operating procedures (SOP) development

Operations Management Consulting

-Resource and capacity management
-Risk assessment & mitigation strategies
-Performance measurement & reporting

Digital Transformation & Automation

-Implementation of cloud-based solutions
-Business software integration (CRM, ERP, etc.)
-AI-driven automation for repetitive tasks
-Data analytics & reporting dashboards

Workplace Productivity Solutions

-Task and project management systems
-Team collaboration & communication tools
-Remote work optimisation
-Workflow streamlining strategies

Systems & Technology Integration

-Custom software solutions
-API integration for seamless data flow
-IT infrastructure optimisation
-Cybersecurity & data protection consulting

Change Management & Training

-Employee training & onboarding programs
-Leadership coaching for operational success
-Change management strategies for digital adoption
-Continuous improvement programs

Compliance & Risk Management

-Regulatory compliance consulting
-Data security & privacy policy implementation
-Business continuity & disaster recovery planning

Custom Solutions & Advisory

-Tailored solutions for industry-specific challenges
-Ongoing support & advisory services
-Scalability planning for growing businesses

Testimonials

-Elise B.

CoFounder & CEO, Carelinq Connect

-David T.

Owner & Director, Hillsea Real Estate

-Sean C.

Founder, Director Capal Tax Depreciation Software

-Lee P.

Distribution Executive, Orde Financial

-Jason D.

Founder & Director

-Ben S.

CEO & Owner

-Keith K.

CEO & Owner

-Gail O.

General Manager, Nurse at Call

What’s In It For You?

  • Journey Mapping

Deliver a better customer experience from first contact to ongoing service. We help you visualise and optimise every stage of the client journey within your technology-based ecosystem, ensuring no lead or relationship falls through the cracks.Transform chaos into clarity. 

Break down your business internally into manageable tasks, assign responsibilities, track budgets, and set dependencies — all from one central hub.

  • Seamless Collaboration

Keep your entire team aligned with live updates, shared communications, and automated notifications, updates and reminders. Collaborate in real time and eliminate communication gaps.

  • Smart Automation

Free your team from repetitive manual work and concentrate that time on developing long lasting, deeper and loyal relationships with your clients. We design intelligent workflows that trigger actions based on activity, saving time and reducing costly errors.

  • Real-Time Insights

Make decisions with confidence. Access dashboards and live real-time reports that keep you informed on performance, bottlenecks, and progress — anytime, anywhere from any device.

  • Scalable Control

Grow without growing pains. Leverage templates, batch actions, and secure integrations to standardise operations, scale teams, and connect your existing tools into one powerful system. Ever wondered how to manage remotely? This is how.

  •  Ongoing Support

We’re with you beyond implementation. MyOps offers ongoing support, updates, and guidance to ensure your technological ecosystem continues to evolve alongside your business needs — no one-off fixes, just lasting value.

“Tailored Transformation through operational and technological enhancement.”

-Norm Roberts, Founder